The centrepiece of an Axiell ALM solution is one of our full featured collections management systems: Adlib, Calm, EMu, Mimsy XG or Mobydoc
But our solutions involve much more than the provision of software. We provide all the services necessary for a successful implementation.
Our customers are collections management experts. They know what they need from a collections management system, and in selecting our products they have identified the world’s very best solutions for Archives, Libraries and Museums. For the most part their expertise does not extend to implementing a collections management software solution however.
Our expertise is reflected in the products we develop and it permeates all of our services. Over thirty years we have successfully implemented and supported collections management solutions for more than 3400 customers of all sizes, complexity and collection type.
A COMPLETE SOLUTION
When you select one of our products, we tailor a complete solution for you and guide you through the implementation from start to go-live. We work closely with you to understand your requirements; we design and build any additional features or functionality you require; we migrate any legacy data; we configure and implement a system that meets your requirements; we train your staff; and we support you:
- We appoint a Project Manager (PM) to work with a customer in every implementation of our software. Our PM provides advice and guidance at each stage and ensures that the customer’s expectations are met and that the project is a success.
Our PM is responsible for understanding your requirements and assisting with documenting a specification. They ensure that any customisation and development work meets requirements; that any legacy data is migrated accurately; that the system is implemented and configured appropriately and that it is thoroughly tested. They manage training of end-users and system administrators and, following a successful implementation, oversee a handover to our Support team.
Institutions can have unique collection, policy and business requirements however and even the most comprehensive and configurable solution will not meet every need of every institution. Whether it is the data you collect or the functionality you require our products have been built to accommodate customisation whenever it is needed.
The modular design of our products ensures that customisations can be made quickly and inexpensively, and that 3rd party systems can be accommodated.
We provide an out-of-the-box web interface to your collection and this too is configurable and extensible (APIs are all open source) or a fully customised web interface to your collection can be designed, built and integrated with your existing website.
- TMS (Gallery Systems)
- ARGUS (Questor Systems)
- Past Perfect (Pastime Software Company)
- SNAP (Willoughby Associates)
- Re:discovery (Re:discovery Software Inc)
- iBase online library
- Modes for Windows and ModesXML
We understand the importance of an accurate and complete migration of data, and we know how to achieve this. We apply a rigorous and proven process to identify all legacy data sources and map each element of each data source to the appropriate place in our system. We impose an intensive testing regime before delivering a system to the customer for acceptance testing.
If your legacy data is more complex than anything we have dealt with in the last 30 years, we’d be thrilled by the challenge!
See Migration & Integration for more details.
We configure all workflows, reports, exports, security privileges and more, providing you with a system that meets your requirements and is ready for use.
Our training courses and workshops have been run successfully in all implementations of our products. Courses are designed for beginners through to advanced users, volunteer staff through to collection managers, in-house API developers through to System Administrators. We train on-site and from many of our offices.
Our products are provided with comprehensive documentation and context-sensitive online Help for users and System Administrators.
See Training for more details.
Our offices are distributed across many time zones and we are uniquely positioned to offer support virtually 24 hours each working day: although a support request is typically managed by a local Support team, if an urgent request comes in outside local business hours, our staff in another time zone will be available to help.
We use a web-based ticketing system for support. Customers are able to log in and view the status of all outstanding tickets, review the entire conversation history and update a ticket.
We can host the CMS for you.
We are able to provide and manage the infrastructure to run your system securely, reducing infrastructure and staffing costs, leaving you to do what you do best: managing collections.
When we host your CMS, we:
- Manage the back-up of your data.
- Take care of upgrades, ensuring that your system is always up to date.
- Run professional grade hardware in a secure datacentre.
- Provide secure access to your CMS from any web connection.
- Ensure you always have enough storage space.
Operation of the hosted CMS is covered by a Service Level Agreement.
See Hosting & Servers for more details.
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