Support 2017-11-01T09:23:18+00:00

We Offer Support Packages For All Our Products

We employ both technical and industry experts to ensure we provide the best possible service to our customers. 

Axiell ALM Support is handled in-house by a team of IT professionals, tertiary qualified and trained in all aspects of our systems. Our Support staff work alongside our developers and have access to our developers’ technical expertise to solve any complex issues quickly, efficiently and accurately. With 24 offices located throughout Europe, North America, Australasia and the Middle East, and a growing presence in Asia, we have the people on the ground supporting our customers wherever they are located.

Our offices are distributed across many time zones and we are uniquely positioned to offer support virtually 24 hours each working day: although a support request is typically managed by a local Support team, if an urgent request comes in outside local business hours, our staff in another time zone will be available to help.

 

Updates & New Versions

Our systems are constantly being developed. Our customers are provided with free upgrades and updates to the latest software versions as part of their support packages.

 

Documentation

As part of your support package you will be provided with full support documentation to help you navigate your systems. 

 

Customer Networks

We help facilitate communication between customers through user events and online forums.

Online Support Logging

Support is handled through one of our online support systems in which you can log support tickets, check progress and monitor requests. 


HelpDesk Email

You can contact members of the Axiell support team via email with questions or queries. 


HelpDesk Phone

We have dedicated support lines in each region. 

View Support Pages