Adlib Support Resources
Log your online support calls here for:
For rest of world, servicedesk.axiell.com is your new customer support portal (Please bookmark this page for future use)
To access the portal for the first time:
1) Click on the Login in the top righthand corner of the screen
2) On the Sign In screen you add your email address as the User ID
3) Click “Forgot password”
4) Go to your email and follow the instructions on how to reset your password to something you will remember
- If you are contracted to use the ExLibris support system, you can log in here.
Benelux, France & Nordics: ALM.NL.firstname.lastname@example.org
Germany, Austria & Switzerland: ALM.DE.Helpdesk@axiell.com
North America & Australasia: Online logging through JIRA
Australasia: +61-3-9347 8844
Benelux, France and Nordics: +31 (346) 586-801
Germany, Switzerland & Austria: +49 (9158) 928566
North America: 1-613-656-8086
UK: +44 (345) 222 1511
View frequently asked questions for Adlib here.
View frequently asked questions for Museum Lite here.
View frequently asked questions for Library Lite here.
Download your contract with Adlib here.
Learning & Professional Development
Learn how to get the most out of your system with in-house or classroom training.
Review all available training and professional development here.
User Conferences & Events
Meet with other Adlib and Axiell users to share ideas and best practice.
View upcoming events here.
Customer Contacts & Networks
You can join Axiell ALM’s group on LinkedIn which has users from all Axiell products. Ask questions, get answers and keep up to date with news from other users.
Information & Updates
For version updates and releases, event invitations, blogs, interviews and news, subscribe to the Axiell newsletter.
For Axiell news, customer news, updates, blogs, interviews and industry news, you can follow Axiell ALM on LinkedIn.