Adlib Support2018-09-17T13:50:54+00:00
Adlib Collections Management System Logo

Adlib Support Resources

Documentation

View up to date manuals and guides for your Adlib system here.

Current Version Summary

Check the current version and new features and fixes here.

New Version Download

Download the current version of the software here.

TeamViewer Download

Download TeamViewer for your remote support here.

Log your online support calls here for:

For rest of world, servicedesk.axiell.com is your new customer support portal (Please bookmark this page for future use)

To access the portal for the first time:

1) Click on the Login in the top righthand corner of the screen
2) On the Sign In screen you add your email address as the User ID
3) Click “Forgot password”
4) Go to your email and follow the instructions on how to reset your password to something you will remember

  • If you are contracted to use the ExLibris support system, you can log in here.

UK: servicedesk@axiell.co.uk

Benelux, France & Nordics: ALM.NL.helpdesk@axiell.com

Germany, Austria & Switzerland: ALM.DE.Helpdesk@axiell.com

North America & Australasia: Online logging through JIRA

Australasia: +61-3-9347 8844

Benelux, France and Nordics: +31 (346) 586-801

Germany, Switzerland & Austria: +49 (9158) 928566

North America: +1 (416) 238-5032

UK: +44 (345) 222 1511

View frequently asked questions for Adlib here.

View frequently asked questions for Museum Lite here.

View frequently asked questions for Library Lite here.

Learning & Professional Development

Training

Learn how to get the most out of your system with in-house or classroom training.

Review all available training and professional development here.

User Conferences & Events

Meet with other Adlib and Axiell users to share ideas and best practice.

View upcoming events here.

Blog

For tips and advice about getting the most out of your system, as well as industry reports and survey results, you can find articles on our blog here.

Customer Contacts & Networks

JISC mail

Email list for users to ask each other questions and get advice.

Sign up here

Customers List & Case Studies

If you’d like to find other Axiell customers, search or browse our customer list here.

You can also read case studies and watch interviews about how other customers use their systems here.

LinkedIn Group

You can join Axiell ALM’s group on LinkedIn which has users from all Axiell products. Ask questions, get answers and keep up to date with news from other users.

Join here

Share Your Stories & News

You can submit news and project summaries to Axiell if you would like to raise awareness of your projects among other customers.

Learn more

Information & Updates

Newsletter

For version updates and releases, event invitations, blogs, interviews and news, subscribe to the Axiell newsletter.

LinkedIn Page

For Axiell news, customer news, updates, blogs, interviews and industry news, you can follow Axiell ALM on LinkedIn.

Twitter

Follow Axiell ALM on Twitter for news and content related to collections management. 

Facebook

Follow Axiell ALM on Facebook for news and content related to collections management.